Orders - Are accepted by us on the understanding that the terms and conditions have been understood and accepted by you.

Payments - Payments will only be accepted through the online payment system provided.

VAT & Duty - Where applicable, these are charged at the current rate (17.5%). We reserve the right to change prices subject to a change in the rate of duty & VAT. Some goods contain zero rated VAT; on these items VAT is charged on the due amount only.

Amendments - We reserve the right in the event of an item not being available to substitute with an item(s) of equal or greater value. The cost of substituted goods and postage will be refunded if felt to be an unacceptable substitute.

Delivery / Claims - Please ensure that a full and correct address is given (with postcode) as any additional carriage costs resulting from errors will be charged. Delivery charges are as those listed on the separate order form. All items are insured. Claims for breakages or other damage must be made in writing to Butterworth & Son within 3 days of delivery. All goods and packages that are subject to a claim must be kept for inspection by the carrier. Damages during carriage must be noted on the carrier delivery note, otherwise claims are invalidated.

Liability - Butterworth & Son Ltd. shall not be liable for any loss, which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.

Refunds - Refunds will only be given for faulty or damaged goods, please return the item(s) with proof of purchase. (Refunds, including postage, will only be credited with the same payment method as the original purchase).

Cancelled Orders - Customers have the right to cancel an order within seven working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition and the Customer will be responsible for the cost of postage to return the goods to Butterworth & Son Ltd.

Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at: www.hmso.gov.uk/si/si2000/20002334.htm

Butterworth & Son Ltd
Moreton Hall
Bury St Edmunds
Suffolk
IP32 7BS

Tel: 01284 767969
Fax: 01284 767969
Email: mail@butterworthandson.co.uk

Delivery Terms & Conditions - Butterworth & Son Ltd aim to deliver your goods within 3-5 working days of placing your order to any part of the UK Mainland (excluding Scottish Highlands) using UK Mail/Business Post. Please email for postal quote outside this area.

Delivery Policy - It is the Customers responsibility to ensure all delivery address/details for the order are correct, Butterworth & Son Ltd cannot accept any responsibility or costs for non delivery to the intended recipient or losses in such circumstances. Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the customer. Butterworth & Son Ltd cannot accept responsibility or costs incurred in such circumstances e.g. recipient being on holiday etc, on day of delivery. Butterworth & Son Ltd cannot accept responsibility or any costs incurred as the result of a delay in delivery by UK Mail/Business Post due to adverse weather conditions or accident. Where damage has occurred due to such delay, a replacement will be dispatched to the recipient. ?

Privacy policy - Butterworth & Son endeavour to ensure that all personal information provided is handled in accordance to the 1998 UK Data Protection Act and use technology that protects your information from unauthorised use or access. We will not sell, distribute or disclose any information we hold on you to any third parties unless you have provided your consent or are required or permitted to do so by the law.

Website - This web site is owned and operated by Butterworth & Son Ltd, Registered in England, Registration no: 01268555, Registered Office: The Old Post Cottage, Top Green, Denston, Newmarket, Suffolk, CB8 8PW

Butterworth & Son reserve the right to change at any time the details of products on the site, including prices. Butterworth & Son own or hold under licence all rights, including copyright, in this website.

Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of Butterworth & Son. You may not modify, adapt, alter, distribute or create derivative works of the site, in whole or in part.

This website, its content and any contracts arising out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales.

Cookies - The on-line shopping function of the site uses cookies to speed up the ordering process. These are small text files which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminating viruses. You can set up your computer so that it rejects cookies, but in doing so you will be unable to use the shopping facility on the site.

Limitation of Liability - Butterworth & Son do not accept liability for any loss or damage of any kind that may arise directly or indirectly as a consequence of using this site, including use of the information provided within this site, to the extent that it is lawful to exclude such liability and except for death and personal injuries resulting from our negligence.